Navigating Conflict
Conflict in the workplace has a hefty price tag. Not counting the cost of burnout, stress, and massive resignations. But it doesn’t have to be this way. It’s possible to not only prevent conflict, but you can also learn to make it productive.
Many conflicts can be resolved and even prevented by understanding a few essential things about the other person you’re interacting with.
- What’s important to them in this situation? What do they value most?
- What were they expecting that they didn’t get?
Understanding the motives and values of the other person is crucial. If you can show that their values matter to you, you’re already a step ahead of most. And once you align expectations, you’ll strengthen trust with them and generate a commitment to solving the task at hand. To help you navigate conflict, here are some ideas.
There’s a fine line between conflict and opposition, but there’s an enormous chasm between their outcomes. When there’s too much conflict – engagement and productivity suffer. Without enough healthy opposition to see all sides of an issue – innovation is nowhere to be found. The teams that understand how to manage the tension between the two outperform the rest. SDI gives teams the tools to embrace diverse opinions and manage conflict with respect, so their best work doesn’t fall by the wayside.
NAVIGATING TIPS IN CONFLICT
If you’re navigating conflict with a person that values:
Putting others first
Be sincere, genuine, and authentic.
Getting things done quickly
Stand and engage with passion and energy.
Making sure the right process is followed
Be logical and substantive in support of your opinions.
Encouraging others to succeed
Emphasize that you understand how important the issue is to them and that you are committed to solving the problem.
Helping others become self-sufficient
Avoid raised voices and appearing aggressive or confrontational.
Crafting winning strategies
Be unemotional and direct.
Bringing all team perspectives together
Keep your sense of humor.
Conflicts aren’t dangerous – if you know how to handle them.
Want to understand more about how conflict resolution contributes to strong teams?
WHAT IS THE STRENGTH DEPLOYMENT INVENTORY?
The SDI is a personality assessment that provides insights about you and how you relate to others. It measures your motives, how you experience conflict, your strengths, and how your strengths can limit effectiveness when overdone. With these four views, it delivers personalized insights to help you and your teams build trust and form productive relationships.
Read more tips on how your team can improve collaboration and achieve its goals more effectively.
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